Exchange/ Refund Policy

At STREETWISE, we strive to ensure your satisfaction with every purchase you make from our website thestreetwise.co (the "Website"). This Refund/Exchange Policy outlines our guidelines and procedures for processing refunds and exchanges. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds/Exchanges: We offer refunds or exchanges for products that are damaged, defective, or significantly different from what was described on our Website. To be eligible for a refund or exchange, you must notify us within [number of days] days of receiving the product and provide proof of the issue, such as clear photos or a detailed description.

  2. Returns and Exchanges: Before processing a refund or exchange, we may request that you return the item(s) in question. In such cases, we will provide you with the necessary return instructions. Please ensure that the product is unused, in its original packaging, and returned in the same condition as you received it.

  3. Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund/exchange request. If approved, we will initiate the refund to your original payment method within [number of days]. Please note that the processing time for refunds may vary depending on your payment provider.

  4. Non-Refundable/Non-Exchangeable Items: Certain items are not eligible for refunds or exchanges, including but not limited to digital downloads, gift cards, and customized or personalized products. We will clearly indicate if a product is non-refundable/non-exchangeable on the product page.

  5. Shipping Costs: Shipping costs for returns or exchanges are the responsibility of the customer unless the return or exchange is due to an error on our part or if the product received is damaged, defective, or significantly different from what was described.

  6. Late or Missing Refunds/Exchanges: If you have not received your refund or exchange within the specified time frame, please check your bank account or contact your payment provider. If you have done so and still have not received your refund or exchange, please reach out to us at [contact information], and we will be happy to assist you.

  7. Changes to the Refund/Exchange Policy: We reserve the right to update or modify this Refund/Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically.

  8. Size Changes: If you need to change the size of an item you purchased, please follow our size change process. We will do our best to accommodate your request, subject to product availability. If the requested size is not available, we may offer an alternative or process a refund or exchange according to our refund/exchange policy.

  9. Contact Us: If you have any questions or concerns about our Refund/Exchange Policy or if you need assistance with a refund or exchange request, please contact us at thestreetwise.co@gmail.com or dm us on instagram. Our dedicated customer support team is here to assist you.

Please note that this Refund/Exchange Policy is applicable only to purchases made directly through our Website. If you have purchased our products through a third-party retailer, please refer to their refund/exchange policy for further assistance.